Efficiency is often narrowly viewed, leading to counterproductive decisions. This article explores the importance of a holistic approach to efficiency, particularly in healthcare processes, and the need to shift the traditional definition of efficiency to include the patient's needs and perspective.
How is efficiency typically measured?
Efficiency is typically measured based on resource efficiency, such as time available and value delivered.
What perspective should be considered in measuring efficiency?
Another perspective is to focus on the patient and measure value from their perspective.
Why is a holistic approach important in healthcare processes?
The lack of a holistic view and analysis of the entire healthcare process leads to inefficiencies and a lack of attention for patients.
How does a narrow view of efficiency affect customer care?
Low efficiency can result in a lack of focus on the customer and decision-making from an island perspective.
How can efficiency be balanced with effectiveness?
Efficiency should be balanced with effectiveness to ensure the right decisions are made for the customer.
Efficiency is often narrowly viewed, leading to counterproductive decisions. This article explores the importance of a holistic approach to efficiency, particularly in healthcare processes, and the need to shift the traditional definition of efficiency to include the patient's needs and perspective.